Refund policy
Last Updated: July 20, 2026
At Huabrand, we are committed to providing customers with a clear, convenient, and transparent shopping experience when purchasing women's fashion and apparel online.
Huabrand is an independently operated online fashion retailer specializing in women's fashion and apparel.
We provide carefully selected fashion products and aim to offer clear product information, responsive customer support, and straightforward return and refund procedures.
This Return & Refund Policy explains our return eligibility, return process, exchange options, return shipping responsibilities, and refund procedures.
This policy applies to purchases made through:
Website:
www.huabrand.com
Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- In the same condition as received
- With original tags attached
- In the original packaging where applicable
- Accompanied by valid proof of purchase, such as an order number
Items that do not meet these requirements may not be accepted for return.
How to Request a Return
Customers must contact our customer support team before sending any return package.
Contact email:
hello@huabrand.com
Please include:
- Order number
- Email address used for the purchase
- Reason for the return request
After reviewing your request, our customer service team will provide return instructions and the next steps.
Please do not send items back before receiving return instructions.
Return Shipping
Returns are accepted by mail only.
Customers are responsible for return shipping costs for standard returns, including:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Personal preference
If an item is defective, damaged, or incorrectly shipped due to our error, Huabrand will cover reasonable return shipping costs for eligible returns.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 calendar days from the date of delivery.
Please provide:
- Order number
- Photos showing the issue
- Photos of the packaging when relevant
After review, Huabrand will provide an appropriate resolution based on the specific situation, which may include:
- Replacement
- Exchange
- Refund
Non-Returnable Items
The following items are not eligible for return:
- Final sale items clearly marked as non-returnable before purchase
- Gift cards
- Customized or personalized products
- Hygiene-sensitive items that are clearly identified as non-returnable on the product page before purchase
- Items that have been worn, washed, used, modified, or damaged by the customer
Exchanges
We offer exchanges for eligible items, subject to product availability.
Exchange requests must be submitted within 30 calendar days from the date the order is delivered.
To request an exchange, please contact:
Customers should provide:
- Order number
- Email address used for purchase
- Reason for the exchange request
- Requested replacement size or color, if applicable
The returned item must meet the same eligibility requirements as standard returns.
Exchange availability depends on product inventory at the time of request.
Customers are responsible for return shipping costs for exchanges caused by:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Personal preference
If an exchange is required due to our error, Huabrand will cover reasonable return shipping costs.
Refund Process
Once returned items are received and inspected, Huabrand will confirm eligibility and process approved refunds.
Eligible refunds will be issued to the original payment method within 3–7 business days after the refund request has been approved.
Customers will receive a confirmation email after the refund has been processed.
The time required for funds to appear in an account may vary depending on the payment provider or financial institution.
Refunds will be issued based on the amount paid for the eligible returned items at the time of purchase.
Original shipping charges are non-refundable for standard returns.
If the return is caused by our error, including defective, damaged, or incorrectly shipped items, eligible original shipping charges may be refunded.
Restocking Fee
Huabrand does not charge restocking fees for eligible returns.
Return Address
Returns and exchanges are accepted by mail only.
Customers must contact our customer support team before sending any return package.
After a return request is reviewed and approved, customers will receive the appropriate return address and shipping instructions from our customer support team.
Contact Information
Brand:
Huabrand
Website:
www.huabrand.com
Email:
hello@huabrand.com
Phone:
+1 440-653-9188
Business Contact Address:
15405 Windsong Ln
Dumfries, VA 22025
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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