Shipping policy
Last Updated: July 20, 2026
Thank you for shopping with Huabrand.
Huabrand is an independently operated online fashion retailer offering women's fashion and apparel through our official website.
This Shipping Policy explains our shipping procedures, including order processing times, shipping methods, estimated delivery times, tracking information, and delivery procedures for orders placed through our website.
Please review this policy before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Business Days: Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM ET
Orders placed after 6:00 PM ET will be processed on the next business day.
During peak seasons, holidays, promotional events, or periods of unusually high order volume, processing times may be extended.
If a significant processing delay occurs, we will notify customers using the email address provided with the order whenever reasonably possible.
2. Shipping Destination
We currently ship to eligible residential and commercial addresses within the United States.
Shipping availability may vary depending on the destination address and carrier service coverage.
Please ensure that your shipping address is complete and accurate before submitting your order.
3. Estimated Delivery Time
The total estimated delivery time consists of both order processing time and shipping transit time.
Total Delivery Time = Processing Time + Shipping Time
United States Standard Shipping
Processing Time
1–3 business days
Shipping Transit Time
6–9 business days
Estimated Total Delivery Time
7–12 business days
Delivery times are estimates only and are not guaranteed.
Estimated delivery dates are provided for reference purposes and should not be interpreted as guaranteed delivery commitments.
Actual delivery times may vary depending on carrier operations, weather conditions, holidays, destination location, or other factors outside our reasonable control.
4. Shipping Cost
We currently offer free standard shipping on eligible orders delivered within the United States, unless otherwise stated during checkout.
If shipping charges apply to a specific order, the applicable shipping cost will be clearly displayed during checkout before payment is completed.
Shipping charges, available delivery options, and estimated delivery dates displayed during checkout will apply to the order being placed.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.
Tracking information may require 24–72 hours to become active after shipment.
In some cases, tracking information may not be immediately available depending on the shipping carrier.
If your tracking number does not update immediately, please allow additional time for the carrier's tracking system to refresh.
6. Shipping Carriers
Orders are shipped through third-party shipping carriers or logistics providers selected based on destination, service availability, package requirements, and operational considerations.
Carrier selection may vary depending on the delivery location, package characteristics, and shipping availability.
7. Shipping Restrictions
Certain products, shipping methods, or delivery services may not be available for specific locations due to carrier limitations, operational restrictions, or logistical considerations.
If a shipping restriction affects your order, we will contact you using the information provided during checkout whenever reasonably possible.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify your shipping details, including:
- Full name
- Street address
- Apartment, suite, or unit number (if applicable)
- City
- State
- ZIP code
If incorrect or incomplete shipping information is provided, delivery may be delayed, returned, or unsuccessful.
Huabrand is not responsible for delays or delivery issues caused by inaccurate or incomplete shipping information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible:
Email:
We will make reasonable efforts to assist with address updates before the order enters processing or shipment.
However, address changes cannot be guaranteed once an order has begun processing or has been shipped.
9. Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us with your order number and tracking information.
If tracking indicates that the package has been delivered, we recommend checking with household members, neighbors, your property's delivery location, or contacting the shipping carrier for additional delivery information.
We will review the available shipping information, coordinate with the carrier when appropriate, and provide reasonable assistance in accordance with our policies.
The resolution, where applicable, will depend on the shipping carrier's investigation and the specific circumstances of the shipment.
10. Failed Delivery or Returned Packages
If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or the recipient's inability to receive the package, we will contact you when reasonably possible.
Additional shipping charges may apply if reshipment is requested due to an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts not caused by Huabrand.
Any applicable reshipping charges will be communicated to the customer for approval before reshipment is arranged.
Refund eligibility, if applicable, will be handled in accordance with our Return & Refund Policy.
11. Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days after receiving your package.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
- Description of the issue
We will review the reported issue and, where appropriate, provide a resolution in accordance with our Return & Refund Policy.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Email:
We will make reasonable efforts to accommodate requests received before order processing begins.
Cancellation and modification requests are handled on a best-effort basis and cannot be guaranteed once an order has entered processing or has been shipped.
13. Policy Updates
Huabrand reserves the right to update this Shipping Policy from time to time.
Any changes will become effective upon publication on this page with the updated "Last Updated" date.
14. Contact Information
If you have any questions regarding shipping, delivery, tracking information, or your order status, please contact us:
Brand Name
Huabrand
Website
Phone
+1 440-653-9188
Business Address
15405 Windsong Ln
Dumfries, VA 22025
United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed
We typically respond to customer inquiries within 24–48 business hours.
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